About this Policy
This Privacy Policy (“Policy“) regulates how we collect, process and protect your personal information and your rights in this regard.
When you access and/or use our website services at https://www.vitacaregroup.co.za, we collect personal information to improve your website experience and process your action requests on the website platform. By providing us with your personal information, you agree to this Policy and authorise us to process such information as is deemed necessary to fulfil our service obligations to you as the user.
Should you use our website to complete transactions as a customer of Vitacare Pharmacies, the personal information collected will form a binding contract that shall apply for products, services or subscriptions available through our website.
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Changes to this Policy
We have implemented internal organisational controls to comply with POPIA and we may from time to time update or change the terms of this Policy without prior notice. We ask that you regularly read the website Policy document, which will record any changes that the law or our internal business operations require.
Personal information
Definition of Personal Information, in terms of the Protection of Personal Information Act, 4 of 2013 (“POPIA”): “information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. South Africa’s Constitution, Act 108 of 1996, provides that everyone has the right to privacy.
Where we refer to “personal information” or “information”, we mean personal information as defined in POPIA. It may include: your name, surname, email address, phone number, identity number, contact details, user location, IP address, medical aid details, usage information, transaction and billing information.
Collecting your personal information
We collect information about you when you use our website and communicate with us. Information that we collect about you includes the information that you provide us with directly and information that we may receive from third parties. You have the right to cease website activity to prevent the collection, retention and use of your personal information. We however have the right to process personal information in order to prevent fraud and verify user identity, to initiate and process user requests and complete service and business transactions.
Use of Cookies
When you use our website, we automatically receive and record information on our Analytics platform. This information may include your location, IP address, cookie information, and the page you requested.
Cookies are statistical data about browsing actions and patterns and they do not identify any individual. We may also obtain information about your general internet usage through a cookie file which is stored on the hard drive of your computer. Cookies enable us to improve our service to you, estimate our audience size and usage patterns, store information about your preferences and recognise when you return to our website.
You can set your web browser to refuse cookies, however, if you do this you may not be able to enjoy the full use of our website and take advantage of certain promotions that we may run. Please note that third parties who advertise on our website may also use cookies, but we do not have access to, or control over them, and therefore cannot take responsibility for them.
Social Platforms, Other Websites and Third Party Links
Our website may include links which do not fall under our supervision. Such links may include advertisements which have been placed on our website. We cannot accept any responsibility for the content of or for your privacy in respect of these websites, but we display these links to make it easier for our visitors to find information about specific subjects.
Third parties, such as payment gateways, may collect your payment details via our website to ensure that you transact securely with us. Only the payment gateway will store these details.
Sharing of personal information
We will keep your personal information confidential and only share it with others in terms of this Policy, where you consent to it or if the law requires us to share it. We have trusted relationships with carefully selected third parties who perform services for us. All of our service providers have a contract with us in terms whereof they have a legal obligation to secure your personal information and to use it only in the ways we permit.
In general, we may share your information with our affiliates, third-party service providers, payment gateways, regulatory and governmental authorities or tax authorities (if we are requested by them to do so), and any other third party if the law requires us to share it.
Our website may connect to various social media sites or apps, including Facebook, TikTok, Whatsapp, Twitter, LinkedIn, Instagram and Google+.
Quality and access to your information
We are committed to implementing appropriate technical and other security measures to protect the integrity and confidentiality of your information. We protect and manage information that we hold about you by using electronic and computer safeguards such as firewalls, data encryption, and physical and electronic access control to our buildings. We only authorise access to information to those employees who require it to fulfil their designated responsibilities.
You may ask us to correct or remove any information that you think is inaccurate, by updating your membership details on the website. You may request the information that we hold about you via email with proof of identity to: info@vitacaregroup.co.za.
Retention of information
We retain information in accordance with the required retention periods stipulated in law or for legitimate business purposes. We will only retain your information for the purposes explicitly set out in this Policy. Information kept indefinitely for statistical purposes is kept in a de-identified format. This Policy will remain applicable when we retain your information.
Security Risk or Information Breach
We will report any security risk or information breach to the Information Regulator and the individuals or companies involved. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your information, kindly notify us by sending an email to info@vitacaregroup.co.za.
Right to object and complain
You may, on reasonable grounds, object to us using your information. If you do object, we will stop using your information, except where the law allows its use. This may however impact the services which we provide to you.
If you believe that we are using your information unlawfully, you may lodge a complaint with the Information Regulator. The contact details of the Information Regulator are as follows:
Website: http://www.justice.gov.za/inforeg/index.html
Address: SALU Building, 316 Thabo Sehume Street, Pretoria
Contact number: 012 406 4818
Fax number: 086 500 3351
Email: inforeg@justice.gov.za
